If your Library is missing the free with machine content, please do the following to access your free with machine content: Register your machine Open the software program for your machine Go to the Library Sign into your account using the same account information for the address your machine was registered under Locate the "Free with Machine" folder Your content should be located in this folder under the machine model name.
If your Library is missing the free with machine content, please do the following to access your free with machine content: Connect your Silhouette Machine to the computer using the included USB cable. Make sure your machine is also plugged in. Other cables are not guaranteed to be compatible with the Silhouette cutting machines.
Open Silhouette Studio Go to the SEND panel Verify your machine is connected and displays a "Ready" status Once your machine can be confirmed as connected, the content should be loaded into your Library If the Silhouette machine is plugged in and detected but the pre-loaded images still do not show up, perform the following steps: Go to the Edit menu on the top tool bar Go to Preferences Go to Advanced Select the "Restore pre-loaded designs" option.
Other cables are not guaranteed to be compatible with the Mint. Due to increase TLS Internet Security protocols that cover higher protection against credit card fraud, older software version can no longer connect to the Silhouette server. This is not something Silhouette has control over. But, it is due to the protocols they have to follow and meet under the TLS guidelines. I would recommend making a backup of your library and updating to the current version of the Silhouette software direct on the website.
Another reason may be if library cloud storage is full. While Silhouette Design Store files do not count towards the library storage, if your cloud library is showing a full in the bottom left corner, this can cause syncing issues. If the library storage is showing as full, you will need to save some of your personal files to an outside location. Once you have the file saved outside, delete the file from within the Silhouette library and empty the recycle bin.
To save individual files outside the software, you do have to open each and save individually. There is no bulk export that allows you to open the files outside the program. If those steps above do not get it synced up properly, I would suggest getting in touch with Silhouette support and they can look at why it might not be syncing properly.
I do have one bit of caution here regarding the library. The Silhouette Design Store files will automatically download files from the store to the Silhouette library.
These files do NOT count against the cloud storage. However, the cloud storage on the Silhouette library is limited in size. While you can store your personal files in the Silhouette library, it is designed as a syncing device and not an all inclusive storage area.
The only files that Silhouette can guarantee to recover are those from the Silhouette Design Store. This also means that if you are downloading the Design Store files direct to your hard disk and then adding them to the library, those files are counting against the cloud storage because it did not download direct. Most users have 1 GB of cloud storage in the library.
You can see in the photo above that I have 5. The safest way to store files is in multiple locations. Personally, I use an external hard drive and then back up that hard drive a couple of times a year. Each user will need to use the best methods that work for them. There are not the last word or the fancy method to solve all the problems but there are simple and easy to understand so go ahead and try them.
Tap the Windows key on the keyboard or click on the start button and type "Control Panel" and enter. If you are using Windows 7 you will be able to see the Control Panel from the list in the right margin. In the Control Panel window go to the top right side and in "View by:" select "Category". After that, you will see at the bottom of the window the folder "Programs" and below of it, click in the option "Uninstall a program". Scroll down until you see the Silhouette Studio icon and double-click on it.
You will ask if you are sure before start the uninstallation. The "Roaming" folder will be open and you have to delete these folders:. Any suggestions? Lauren Heperi. Hi Connie! Thank you for the comment and the feedback. We want the blog to be a valuable educational resource for our users to help them use the Silhouette family of machines. And often times specific problems such as troubleshooting software is better handled on a case-by-case basis.
That way, you have someone to talk you through the process. Toggle Menu. Download Software From Website Navigate to silhouetteamerica.
To register your machine: Fill out the form provided. All fields are required to complete registration. Checking For Updates There are two ways to check for updates—using your Silhouette software or manually downloading the update from silhouetteamerica. To automatically check for updates: Select the Settings icon in the bottom right hand corner to open the Preferences window. What other Silhouette basics do you want to see? Search Search. All Categories.
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